AI employee · Choose your sector

Understand what citizens ask. And what that says about your policy.

The AI employee handles citizen enquiries and learns from them every month. Which questions recur regularly? What points to miscommunication or policy problems? Sovereign, GDPR-compliant, no vendor lock-in.

For municipalities, executive agencies and public service providers.

Three functions. One AI employee.

Function 1 · Handle

Handle citizen enquiries.

Information requests, status enquiries and frequently asked questions about schemes, handled independently via email and web forms, 24/7. Escalation only when genuinely needed. A full audit trail for every interaction. Every handled contact is a data point for analysis.

  • Email and web forms, 24/7
  • Full audit trail
  • Smart escalation with context
Function 2 · Identify signals

Identify persistent bottlenecks early.

Based on contact patterns, we reveal which topics suddenly recur more often: a spike in questions about a specific scheme, or a series of complaints about a service desk. Your team decides what requires action.

  • Transparent rules
  • Overview of spikes and patterns
  • Adaptable to each organisation
Function 3 · Understand

Understand what citizens really want to know.

A monthly report on the themes behind the questions: what information is missing from the website, which schemes are unclear, where is the most friction? This turns every conversation with a citizen into a signal for better communication and policy.

  • Monthly thematic analysis
  • Useful for both communication and policy
  • Every conversation becomes a signal

How it works.

    Step 1 · Quickscan

    Quickscan.

    We map your contact volume, systems and security requirements. We give an honest assessment of what is feasible, including advice on sovereign infrastructure if required.

    Step 2 · Tailored set-up

    Tailored set-up.

    The AI employee is configured for your knowledge base, tone of voice and contact processes. We work within your security requirements, including on-premises deployment where necessary. DPIA support is included as standard.

    Step 3 · Go live + learn

    Go live + learn.

    After launch, we measure each month what the AI handles and which themes recur regularly. We deliver a report useful to communications advisers and policymakers. We agree in advance what success means.

    Next phase ·Step 4 · Chat on your site

    Chat on your site.

    Once email contact runs reliably through the AI employee and quality is proven, we deploy the same intelligence through a chat widget on your website. Citizens receive immediate help 24/7, with the same tone of voice, escalation logic and audit trail already ensured for email contact. Deliberately a follow-up step: chat only works well once the foundations are in place.

Listens and learns.

Alongside answering questions, the AI employee shows what people ask, where they get stuck and what can be improved.

Built for the public sector.

The AI employee meets government requirements for data processing and information security.

    ISO 27001 gecertificeerd

    Informatiebeveiligingsbeheer op enterprise-niveau.

    AVG-compliant by design

    Geen data naar externe AI-providers zonder expliciete toestemming.

    On-premise mogelijk

    Volledige deployment binnen jullie eigen infrastructuur waar vereist.

    DPIA-begeleiding

    Standaard inbegrepen bij elk traject in de publieke sector.

FAQ

Frequently asked questions

  • The core is the same: handling contacts and learning from them. But government has additional requirements around data sovereignty, procurement and DPIA. We are equipped for these, including on-premises deployment and ISO 27001 certification.
  • Yes. We have experience with closed environments and tailor the infrastructure to your security requirements. We discuss this in the Quickscan.
  • Every month, we bring the most common contact themes together in a report. Not raw data, but distilled insights: which questions recur more often, are we seeing shifts, and what does that mean for communication or implementation? Useful for communications advisers and policymakers.
  • Escalation is always possible: the AI itself indicates when a question falls outside its scope. Your organisation retains ultimate responsibility for communications with citizens. The full audit trail is available for accountability.
  • The biggest time commitment is the system integration and defining security requirements. Allow for two to three working sessions of one hour with a technical contact and a subject-matter contact. We handle the rest. We assess the complexity during the Quickscan, so you know what you are committing to before you agree.
Next step

Want to understand what drives people too?

The AI employee handles contact and identifies who is dropping out. Decision Intelligence connects these signals with research and data, so you know what to do every month.

Let’s get to know each other.

We start with a Quickscan: not a sales pitch, but an honest analysis of what is feasible within your requirements and systems.